We sat down with Luisa Seifert, CR Manager Human Rights & Responsible Supply Chain at Otto Group, to hear how workforce learning is transforming their supply chain — and why the results speak for themselves.

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Why did Otto Group choose to work with Quizrr?

The Otto Group has been committed to fair and safe working conditions for more than 30 years. Capacity building and knowledge transfer to improve working conditions in supply chains is key for the Otto Group to prevent human rights risks. We chose Quizrr because its innovative and digital approach to management and worker-level training optimally aligns with our commitment.

The interactive methodology supports us in empowering participants with knowledge about human and labour rights, which is crucial for fostering fair and safe working conditions within our global supply chains. This approach is not only efficient but also scalable, thus achieving a broad impact.

Engagement was 99% across the board. What do you think drove this success?

The high engagement rate impressively confirms the effectiveness, local relevance, and accessibility of Quizrr's learning modules. The content addresses key needs, as it is conveyed in a practical and understandable manner. This enables participants to directly apply what they have learned in their daily working lives, which builds trust and encourages active participation. It demonstrates that digital formats, when well-executed, work excellently to anchor knowledge sustainably.

How has access to real-time training data strengthened your team’s ability to identify and respond to challenges?

Access to real-time data provides us with actionable insights into knowledge gaps and potential problem areas. This enables our team to proactively address challenges, offer targeted support, and engage in more informed discussions with our business partners to effectively improve conditions.

Why is workforce learning essential to your supply chain strategy going forward?

Targeted learning for workers and management is not just a 'nice-to-have' for us, but a fundamental pillar of our sustainability strategy. It is about empowering workers and management with knowledge of their rights and responsibilities to build a more resilient, ethical, and productive supply chain. This drives continuous improvement, reduces risks, and promotes genuine commitment as well as responsible business practices. It is an investment in people and thus in the future of our supply chains.

What would you say to other companies considering investing in worker-level training?

Investing in good training is essential and goes far beyond mere compliance. It is a strategic investment in risk minimization, strengthening supply chain resilience, and promoting truly ethical business conduct. The positive effects on people, their working conditions, and overall performance are undeniable and create long-term added value for all stakeholders.