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Building Effective Grievance Mechanisms

To build strong and trusted grievance channels, there needs to be capacity building on both worker and management level. Quizrr's digital training platform provides the knowledge needed while we engage with partners to provide surveys and grievance solutions.

Mandatory HRDD

Grievance mechanisms is a mandatory component of upcoming of human rights due diligence legislation (CSDDD, German Supply Chain Due Diligence Act, Norwegian Transparency Act). An effective grievance mechanism has several benefits:

  • Proactively identify and prevent risk
  • Is an essential part of any human rights due diligence system
  • Increase employee wellbeing
  • Decrease employee turnover

Why Capacity Building

Grievance mechanisms are a necessary instrument to ensure workers have access to remedy.  Engaging and building trust with workers is a key part of effective grievance mechanisms. Most grievance mechanisms do not receive enough complaints from intended users. There are three reasons for this:


There is a lack of trust in the grievance mechanism, for example Gender-based violence and harassment (GBVH).


Workers have a low level of understanding on their rights.


Inability to raise complaints due to a lack of knowledge on the grievance mechanism.

To build strong and trusted Grievance Mechanisms, there needs to be capacity building on both worker and manager level as well with grievance committee members.


Implementing Quizrr in your value chain to build strong and trusted GMs.

Learning Programs

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Equality, Safety & Respect Training Program

Promoting equal and respectful workplaces.

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Worker Engagement Training Program

Building effective workplace dialogue and grievance channels.

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Ethical Employment Training Program

Sustainable workplaces, focusing on responsible recruitment practices.

Grievance Maturity Framework


To support CHs in making changes and improvements to their grievance mechanisms, the report includes a Four Stage Maturity Framework. This includes steps that CHs can take cumulatively to improve their mechanisms in a comprehensive manner. The below sets out what a CH can expect to have achieved by the end of each Stage.

  • Initiate awareness raising with workers
  • Train management on their roles for GM & remediation
  • Messaging on non-retaliation
  • Strengthen awareness (embed in inductions)
  • Make awareness materials accessible
  • GM staff trained on handling sensitive topics.
  • Accessibility 
  • Better integration of gender
  • Defined procedures for specific HR issues
  • Build training into remediation
  • Sensitive issues received
  • Proactive measures in place
  • Gradual decrease of complaints as measures take hold

Get in touch

Ready to start building effective grievance mechanisms? Contact us to book an introductory demo today.

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Impact pathway

Quizrr's digital training platform enables de-risking in global supply chains by educating workforces from the bottom up on business critical topics to drive behavioural change. Our platform enables you to track progress, get actionable insights, and address pain points proactively with your business partners.

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