Project Partners
About
Objectives
The key objectives of the project are to build workers’ and managers’ knowledge on critical compliance topics – and to proactively prevent and mitigate risks through effective communication and reporting channels.
Key Project Deliverables
- Needs assessment report
- Training completed for at least 55% of workers and 90% of the HR managers and workers' representatives in each participating factory.
- Improved knowledge of International Labour Standards, National Labour Standards and Grievance Mechanisms.
- Participating factories have improved their grievance system so that managers are able to address workers’ complaints and workers are aware of the relevance, functioning and usage of the factories’ grievance mechanisms to effectively address their complaints.
Supplier Benefits
- Participating suppliers will benefit from free digital training for both workers and managers on key topics such as Social Compliance, Wages, Effective Worker-Management Communication and Migrant Parenting.
- Suppliers will also be given access to a special training platform that helps track training completion rates and changes in knowledge.
- Participating suppliers will also benefit from establishing a multi-channel digital worker feedback mechanism, which will supplement the factory's existing grievance system to enhance workers' trust, engagement, and satisfaction, strengthen the workplace relationship, and reduce social responsibility risks.
Timeline
April 2024 – March 2025.
Project Team
Quizrr Team
Leanne Melnyk
Project Lead
Contact Leanne
Gina Wang
Supplier Engagement, Digital Training
Contact Gina
May Li
Supplier Engagement, Digital Training
Contact May
Ulula Team
Haibin Yang
Supplier Engagement, Grievance
Contact Haibin
Grace Gao
Supplier Engagement, Grievance
Contact Grace
FAQ
The program runs from April 2024 until March 2025 and is free of charge.
The baseline survey will ask a mix questions on four main topics:
- Understanding our training audience - e.g. worker demographics
- Grievances – understanding the present status quo and opportunities for engagement
- Training – understanding current training and opportunities for further engagement
- Logistics for digital roll outs - Internet connectivity and speed etc.
There will be some overlap and some divergence between the survey deployed at the start of the project (baseline) vs. what is deployed at the end (endline). Questions that we ask in our baseline to better understand our target audience and the needs related to grievance channels and digital training, along with logistical questions will only be asked once. Questions to understand the impact of the program such as changes in knowledge levels etc. may be repeated.
Grievance information generated by the project will not affect supplier compliance results or ratings. The information from this mechanism is intended to help suppliers manage risks, address potential issues early, and inform continuous improvement processes.
- Suppliers should work with WES (worker engagement specialist) for launching the grievance platform in your factory, and WES will support you to understand the program, review all onboarding materials, and receive a manual for easy use.
- Suppliers will deploy the program with their workers and encourage workers to participate and use the channels to provide feedback.
- Suppliers will have access to feedback received and the grievance management process.
- Suppliers will receive access to the Ulula analytics dashboards and grievance management module.
This mechanism is intended as a supplement, not a replacement, of existing grievance mechanisms at the workplace. It can strengthen the process as it provides an additional layer of support. It also makes clear, in the introduction, that this is separate from the supplier’s own grievance mechanism and that workers should access that channel if they wish to be in touch directly with their employer. This will enable the mechanism to explore why workers have chosen this channel over/in addition to the existing supplier channels. Any lessons learned could enable supplier management to improve their existing mechanisms as needed.
A tailored set of standards has been developed for this programme, in accordance with the client’s code of conduct and internationally recognized social responsibility standards. Based on this framework, the WES will determine the urgency and level of risk for each grievance. These determinations, in turn, dictate the actors involved and expected timeline for resolving a grievance.
Ulula collects as little personally identifiable information as possible, and that is never published or shared. This is true for both worker and client data. For cases in which engage in program stakeholders, such as GIZ and buyers, only aggregate data at a regional level is shared. Internally, users within a single company only have access to the collected data and insights, which belongs to their site or supplier. Only authorized individuals can monitor and manage the controls.
Yes, all of our training programs for China are adapted to reflect both international and Chinese labor standards.
Quizrr use a mix of live action films, infographic and quiz questions to make our training programs engaging and fun.
Your data will be stored in a confidential manner. The Quizrr data privacy protections are GDPR compliant.
No. This project is focusing on continuous improvement and the training should be considered the same as a social audit. The primary focus is to ensure that worker and manager knowledge improves on key compliance topics.
Yes, suppliers will be given access to a training dashboard where they can monitor training progress and see results.
About Quizrr
Quizrr’s path to impact is to infuse knowledge in workforces across the world and to enable multinational companies to prevent critical human and labour rights issues in their supply chains. Founded in 2013, Quizrr has its roots in the apparel industry and more than a decade of experience deploying scalable digital training with more than 1000 workers a week.
The Quizrr Digital Training Solution includes a simple design that has been used extensively in China and other key apparel markets. One of Quizrr’s USP is its unique training methodology. We consciously invest in bringing a high-quality learning journey using live action films, gamification and interactive quiz questions.
Learn more about Quizrr by visiting https://www.quizrr.se/.
About Ulula
Ulula, founded in 2013 and headquartered in Toronto, Canada, is a certified B-Corp enterprise and a digital human rights due diligence platform that has a reach of over 4.5 Million people in more than 60 countries across the world. It uses anonymous, multi-channel, multi-language, and multi-sector technology to engage workers through digital tools, to identify and mitigate human and labour rights issues in global supply chains. Ulula provides a simple and scalable anonymous worker voice technology solution to drive worker health and safety standards, monitor labour conditions and enable effective grievance management. Ulula’s two-way grievance mechanism helps workers to directly and anonymously raise concerns at any time and digitally connect with support for real-time case management.
Learn more about Ulula by visiting https://ulula.com/.
